How Military Training Builds Workplace Leaders

2025-07-02 12:35 PM

By Kathryn Gilligan

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At The R&R Family of Companies, we know those who have served and those currently serving in the military bring more than skills—they bring values like discipline, adaptability, attention to detail, and strong communication, all forged through military service. These qualities are game changers in any business, especially trucking. Throughout R&R these are just a few of the great service members on the team. Every employee who has worked in the military has a unique story and makes us a better organization.

Discipline and Mission Focus

Military training instills discipline and a mission-driven mindset. As Dawn Johnston, a U.S. Air Force veteran and our Chief Administrative Officer and President, puts it: “You had to adapt quickly. Resources weren’t always abundant, and getting the job done meant prioritizing smartly and staying accountable.” This structured approach ensures focus and results, whether managing operations or aligning team goals.

Adaptability in Fast-Changing Environments

In trucking, where variables like weather and logistics shift constantly, adaptability is key. Chris Ward, a former U.S. Army Cavalry Scout and one of our Senior Logistics Managers at R&R Express, explains: “You had to be prepared for anything. There was no room for hesitation.” His ability to think on his feet keeps operations running smoothly, no matter the challenge.

Attention to Detail Saves the Day

Military service demands precision. “Even a small misstep—like failing to relay an update—could put lives at risk,” Chris shares. That same attention to detail now ensures accuracy and efficiency in his role, where every moving part matters.

Communication that Builds Trust

Clear communication is vital in both military and business settings. “Being in sync is everything,” Chris says. At R&R, this translates to seamless collaboration across teams, ensuring no detail is missed and everyone stays supported. This commitment to clear communication extends to customers. Whether it’s providing updates on shipments or addressing concerns promptly, Dawn and Chris’ ability to communicate effectively ensures customers feel valued and confident in the service they received.

Why It Matters

Those who have served and those currently serving in the military bring a mindset of excellence, teamwork, and commitment. At R&R, leaders like Dawn and Chris remind us that values like discipline, adaptability, and communication drive success—whether moving loads or moving the company forward.

As we celebrate the 4^th of July, we honor the service and sacrifice of those who have defended our freedom. Their dedication inspires us every day to work harder, lead better, and move forward together. Happy Independence Day!