Customer Background

A medical supply company headquartered in Pittsburgh, Pennsylvania, makes frequent international shipments to distribute its products worldwide.

The Need

The company had traditionally relied on freight forwarders for their shipments to Jamaica. However, this approach led to numerous challenges, including: 

• Frequent reclassifications
• Inaccurate information
• Unexpected re-bills

These issues not only disrupted their supply chain but also increased costs and created inefficiencies. The company needed a more reliable and transparent logistics solution that could handle the specific demands of their shipments without the headaches they had previously encountered.

The Solution

With its expertise in logistics and network of Non-Vessel Operating Common Carriers (NVOCC), the R&R Family of Companies was well-equipped to help this company out. We provided a tailored shipping solution that addressed the company's unique needs. Our detailed approach and deep understanding of the customer's requirements ensured that every aspect of the shipment—from changing dynamics and dimensions to secure delivery—was managed with precision. 

By partnering with an NVOCC that was attuned to their specific challenges, the medical supply company was able to eliminate the issues they had previously faced with freight forwarders.

The Results

The switch proved highly successful from the very first shipment. This success laid the foundation for a strong and ongoing relationship, ensuring continued cost savings and reliability in future shipments.

Ship with the R&R Family of Companies™

We have you covered with over 10 shipping modes, from LTL to truckload, flatbed to heavy haul, refrigerated to final mile, ocean to air. Request a quote on your shipment today.