Customer Background

The American company we’ve partnered with is based in the Pacific Northwest and specializes in the distribution and remanufacturing of Western Red Cedar and Alaskan Yellow Cedar lumber products.

The Need

The lumber company had a history of dissatisfaction with previous logistics partners. Their previous broker frequently offered low-cost rates, but these often came at a hidden cost—unreliable service. This included frequent failures to secure the necessary freight capacity, leading to missed delivery windows and disruptions in their supply chain. Additionally, poor communication further compounded the issues, leaving the company in the dark about the status of their shipments and increasing their operational stress.

The company was in dire need of a logistics partner that could offer not just competitive pricing but also reliability, transparency, and consistent communication. They needed a solution that could handle the unique challenges of shipping valuable and delicate lumber products across long distances, ensuring that their materials arrived on time and in pristine condition.

The Solution

Understanding the specific needs of the lumber company, we proposed using Conestoga trailers for their shipments. Conestoga trailers, with their retractable tarping systems, are ideal for transporting high-value, weather-sensitive freight like lumber. Unlike traditional flatbeds, which require manual tarping and leave cargo exposed to the elements during loading and unloading, Conestogas offer superior protection without compromising ease of access. The retractable cover can be quickly opened and closed, allowing for efficient loading and unloading while keeping the lumber protected from rain, snow, and other environmental factors that could potentially damage the wood during transit.

We initiated the partnership with a detailed consultation to understand their pain points and logistics needs. After a few phone calls and providing a couple of quotes that were both competitive and transparent, the lumber company decided to trust us with their first shipment.

The Results

The first shipment was executed flawlessly, meeting all delivery timelines and arriving in perfect condition. The Conestoga trailer provided the necessary protection for the lumber, ensuring it was shielded from adverse weather conditions and reducing the risk of damage. The streamlined communication and real-time tracking reassured the customer, allowing them to focus on their core business operations without worrying about their logistics.

Following the successful delivery, the customer called to express their appreciation for the reliability and professionalism demonstrated throughout the process. They were particularly impressed with the efficiency and protection offered by the Conestoga solution. This positive experience has not only restored their confidence in using third-party logistics but also opened the door for more business, with the customer indicating that they will be entrusting us with more loads in the near future.

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